Frequently Asked Questions
Your Questions Answered
Ordering & Payment
Payment methods?
PayPal supports Visa, MC, Amex, Discover. Secure encrypted transactions.
Is ordering safe?
SSL encryption + PayPal. We never store card details.
Cancel/modify order?
Contact 75576061@qq.com immediately before production starts.
Shipping
International shipping?
Yes! Free standard worldwide. Express at checkout. See Shipping.
Delivery time?
Standard: 1-3 day process + 7-25 day ship. Bespoke: 7-10 day process + ship.
Customs duties?
May apply depending on country. Recipient responsibility. Declared as Costume Jewelry.
Products
Real gemstones?
100% genuine natural stones. Ethically sourced. No synthetics unless stated.
What is Destiny Bespoke?
Premium service aligning bracelet with BaZi chart. Includes analysis + blessing ceremony.
Care tips?
Remove before swim/bath. Avoid chemicals. Clean with soft cloth. Store in pouch. Moonlight recharge.
Sizing
Measure my wrist?
Tape/string below bone, snug. Add 0.5″. See Size Guide.
Wrong size?
Free exchange within 30 days. Email us with order number.
Returns
Return policy?
30-day satisfaction guarantee. Full refund/exchange. See Returns.
Refund speed?
Processed 3-5 biz days. PayPal instant, cards 5-10 days.
Still Have Questions?
Email 75576061@qq.com. Response within 24 hours.